What is Miva Merchant?
Miva Merchant is a browser based storefront and catalog development tool that integrates cataloging, product maintenance, category management, shopping cart functions along with order and credit card processing into one package. Multiple stores can be maintained by one central administrator or specific store functions can be delegated to sub-administrators. Merchants can easily manage their own stores through a user friendly browser based interface.

Where can I see a demo of Miva Merchant?
The Miva Web site has an excellent Runtime Shopping Demo that illustrates one possible implementation of the Miva Merchant Storefront Development and Management System.

Where can I see some actual sites using Miva Merchant?
The Miva Galleria contains a helpful list of sites created using Miva Merchant.

How do I getl Miva Merchant installed on my Ashton ITC virtual server?
You can order your Ashton ITC Corporate or Enterprise Server with Miva Merchant software pre-installed.

Can I upgrade from my existing Ashton ITC Virtual Server to an eCommerce Miva Merchant enabled Server?
Yes, you can easily do this by using our on-line order form. Enter your current domain name at the top of the form, select upgrade my server - go to part 2 of the form and then select the Ashton ITC Corporate or Enterprise eCommerce Server from the drop down box.

Can I have multiple store fronts?
Multiple stores can be maintained by a single central administrator or specific store functions can be delegated to different developers or merchants. There is a one time $99 charge to develop an additional store within Miva Merchant. To acquire an additional store license please see the Miva General Store and select the Miva Merchant Additional Store (Add a store to domain license) option for $99.

Can I have multiple stores using different domain names on the same Miva Merchant Server?
Yes. The entrance to each store and any static content regarding your company or products can be associated with a unique domain name. However, the storefront functionality such as product lookup, category presentation, shopping basket, and order forms are all accessed from a separate generic domain name such as genericstore.com/customer. For example, the two stores Main Street Interiors and Mr. Microwave reside on the same Virtual Server. You can access each store directly via the domain name; however, when a product is selected for purchase, you are taken to the main domain name associated with the Miva Merchant Server (i.e. http://www.beachserver.com/.....Store_Code=street&Product_Code=31-wd9776). This solution allows you to host multiple stores on the same Ashton ITC Miva Merchant enabled Server at a very low cost. Note: to have multiple sites you must purchase an additional store license as described in the question above.

Can I use the Miva License that I get with my Ashton ITC Miva Merchant Server on another hosting company?
No. Our special pricing for the packaged bundle of the Virtual Server and Miva cannot be separated. Likewise, the license works only in conjunction with our Miva Merchant Server.

Who do I contact for technical support or help?
We provide installation support for Miva, which should be handled automatically when ordering the Miva Merchant Server. All other technical support is available directly from Miva. Miva offers unlimited free support for Miva Merchant via a threaded web based discussion forum and an e-mail list server group. In addition Miva offers paid phone support options. For complete details see the Miva Support Web site or contact them via e-mail at support@miva.com.